GreenIT Product Warranty
Your 1-year warranty
Every refurbished device you buy from GreenIT comes with a 1-year warranty as standard. If a covered fault appears within that time, we'll repair or replace the device, or arrange a refund where that isn't possible. There's nothing extra to buy and nothing to register.
What's covered
The warranty covers hardware faults that aren't caused by accident or misuse, including:
- The motherboard, processor, memory and storage
- The screen, keyboard, trackpad and ports
- The battery and charger
- Internal components that fail under normal use
What's not covered
- Accidental damage, drops, spills and cracked screens
- Wear and tear to the case, such as small scuffs and marks
- Faults caused by unauthorised repairs or modifications
- Software problems, viruses and lost data
- Consumable parts once they're used up
How long it lasts
Cover runs for 12 months from the date your order is delivered. Keep your order confirmation as proof of purchase.
How to make a claim
If something goes wrong, get in touch and we'll guide you through it.
- Contact us through our contact page with your order number and a short description of the fault.
- We'll help you confirm whether it's a hardware fault, then arrange a repair, replacement or return.
- Back up your files first if you can. We can't recover data from a returned device.
For returns and your cooling-off rights, see our returns page. For delivery times on replacements, see our shipping and delivery page.
This warranty is in addition to your statutory rights under Irish and EU consumer law.
